Airline body shamed me

I was travelling on a flight operated by an airline in Tanzania. During the flight, a crew member made derogatory comments about my body size, which is admittedly big, causing me significant distress. The crew member even moved me from the emergency seat, citing airline safety procedures. I felt humiliated but complied with the request and decided to move. Nonetheless, I think this was inappropriate and unfair. I specifically selected the emergency exit seat to have more legroom, only to be humiliated. What action can I take against the airline operator? Please guide me.
PS, Kilimanjaro

We are truly sorry to hear that you were treated this way. However, our review of aviation laws and guidelines worldwide indicates that there are specific rules regarding who may sit in emergency exit seats. In Tanzania, the Civil Aviation (Operation of Aircraft) Regulations, 2017 stipulate that only individuals capable of opening the emergency exits should be seated near these exits.

Emergency exit seats are typically reserved for passengers who can physically assist in an emergency evacuation, which generally means they must meet certain age, health, and physical ability criteria. If you were removed from an emergency exit seat due to your body size, it may have been for safety reasons. Nonetheless, it’s important to understand that airlines should manage such situations with sensitivity and respect. The Civil Aviation Act, Cap. 80 [R.E 2020] mandates airline operators to provide customers with the utmost care in their operations. If you believe you were treated unfairly, you have the right to lodge a complaint with the airline and the Tanzania Civil Aviation Authority (TCAA). Please consult your lawyer for further guidance on how to file a complaint.